ASSESSMENT OF FACILITIES MANAGEMENT STRATEGIES OF COMMERCIAL PROPERTIES IN LAGOS METROPOLIS, NIGERIA

Abstract

This study investigates the facilities management (FM) strategies utilised in managing commercial properties in Lagos Metropolis, Nigeria, to provide actionable insights to enhance FM practices in the region. The study examines the morphological characteristics of commercial properties, identifies FM strategies employed, evaluates their effectiveness, and explores factors influencing their success. Contingency Theory was adopted as the theoretical framework. Employing a survey research design, data were collected from a representative sample of 185 facility managers out of the 318 registered in Lagos Metropolis. A structured questionnaire was used to elicit quantitative data, which were analysed using descriptive and inferential statistical methods with SPSS software. The findings reveal that architectural design, maintenance standards, and signage are critical attributes driving property appeal, while public transport accessibility and landscaping are key areas requiring improvement. Customer service excellence, cost management, and technology integration emerged as pivotal FM strategies, although challenges remain in long-term planning and automation. The effectiveness of FM strategies varied, with preventive maintenance and Total Facilities Management (TFM) contracts rated highly, but areas like cost reduction and technology implementation showing room for growth. Factors such as skilled personnel shortages, budget constraints, and external economic conditions significantly influenced FM strategy effectiveness. It is recommended that FM practitioners prioritise the integration of robust workforce development programs alongside advanced technological adoption to address skill gaps and enhance operational efficiency. Additionally, efforts should be directed towards enhancing landscaping and public transport accessibility to improve commercial properties' overall appeal and functionality.