BUREAUCRACY AND SERVICE DELIVERY IN THE NIGERIA NATIONAL ASSEMBLY: A STUDY OF THE SENATE DIRECTORATE, 2015-2019

E-ISSN: 3027-0332
P-ISSN: 3026-9741
Abbreviated Title: JHSS
Frequency: Quarterly (Continuous model)
DOI Prefix: 10.70382/bjhss
Access: Open Access
E-mail: editorial@berkeleypublications.com

ABDULLAHI MUSA YUSUFU; ZAKKA ISA FOM

Authors

ABDULLAHI MUSA YUSUFU PH.D Dept. of History and International Studies, Federal University, Lokoja (FULOKOJA) Author
ZAKKA ISA FOM Dept. of History and International Studies, Federal University, Lokoja (FULOKOJA) Author

Abstract

This study examines the effectiveness and challenges faced by the Senate Directorate of Nigeria’s National Assembly in service delivery from 2015 to 2023. Utilizing a survey of 51 respondents, the research analyzes various dimensions of bureaucratic efficiency, including organizational structure, decision-making processes, communication channels, resource allocation, and the use of technology. Key findings reveal a generally positive perception of the hierarchical structure but highlight significant concerns regarding the transparency and inclusiveness of decision-making, the efficiency of communication channels, and the management of resources. Respondents also expressed strong concerns about technological limitations, operational inefficiencies, and gaps in transparency and accountability. Notably, there is unanimous agreement on the need for enhanced training and capacity-building programs, improved technological infrastructure, and the implementation of robust performance monitoring systems. The study underscores the importance of addressing these issues to improve service delivery within the Senate Directorate and foster greater stakeholder trust and satisfaction.